VersaPoint ERP | Legal policies

About us

✓ The platform helps companies manage daily operations, subscriptions, packages, payments, discounts, taxes, trial/demo requests, renewals, upgrades, and refund requests through an organized digital experience.
✓ VersaPoint ERP aims to provide customers with a clear and transparent experience for pricing, payment methods, demo duration, refund policies, and service activation.

1. Services

✓ VersaPoint ERP provides cloud-based ERP software and related business management services.

2. User accounts

✓ Users are responsible for keeping their account login credentials confidential.
✓ Users must provide accurate and complete information during registration.

3. Subscription plans and pricing

✓ VersaPoint ERP provides monthly and yearly subscription plans.
✓ Subscription fees are displayed according to the customer location: customers inside Egypt pay in EGP, while customers outside Egypt pay in USD.

4. Trial/demo accounts

✓ Trial/demo accounts may be provided for a limited period.
✓ Commeit Solutions reserves the right to modify or terminate demo offers at any time.

5. Payments

✓ All payments must be made through the approved payment methods available on the website.
✓ Failure to pay subscription fees may result in suspension or termination of services.

6. Refunds

✓ Refund requests are governed by our Refund Policy.
✓ Eligible customers may submit a refund review request within fourteen (14) days from the payment date, subject to the Refund Policy.

7. Acceptable use

✓ Users agree not to violate applicable laws or regulations.
✓ Users agree not to attempt unauthorized access to the system.
✓ Users agree not to distribute malware, harmful content, or interfere with platform operation.

8. Intellectual property

✓ All software, trademarks, content, and materials related to VersaPoint ERP remain the exclusive property of Commeit Solutions.

9. Service availability

✓ We strive to provide a stable and continuous service, but we do not guarantee uninterrupted availability.
✓ Maintenance and technical updates may sometimes affect access to the service.

10. Limitation of liability

✓ Commeit Solutions is not liable for indirect, incidental, or consequential damages resulting from the use of VersaPoint ERP.

11. Changes to terms

✓ We reserve the right to update these terms and conditions at any time.
✓ Continued use of the service constitutes acceptance of any modifications.

Official contact details

✓ Company: VersaPoint ERP.
✓ Email: info@commeit.com.
✓ Phone: (+20) 01508993033.
✓ Address: 20أ عمارات العبور، القاهرة، مصر.

Information we collect

✓ Name.
✓ Company name.
✓ Email address.
✓ Phone number.
✓ Billing information.
✓ Account usage data.

How we use information

✓ Provide, operate, and maintain our services.
✓ Process payments.
✓ Improve platform performance.
✓ Communicate with customers.
✓ Provide technical support.

Data security

✓ We apply appropriate technical and organizational measures to protect customer information from unauthorized access, disclosure, or loss.

Data sharing

✓ We do not sell customer data.
✓ Information may only be shared with trusted service providers when needed for payment processing, hosting, or support services.

Cookies

✓ Our website may use cookies to improve user experience and website functionality.

User rights

✓ Users may request access to their personal data.
✓ Users may request correction of inaccurate information.
✓ Users may request deletion of personal information where legally permitted.

Changes to privacy policy

✓ This policy may be updated periodically.
✓ Continued use of our services indicates acceptance of the revised policy.

Official contact details

✓ Company: VersaPoint ERP.
✓ Email: info@commeit.com.
✓ Phone: (+20) 01508993033.
✓ Address: 20أ عمارات العبور، القاهرة، مصر.

Submission period

✓ An eligible customer may submit a refund review request within fourteen (14) days from the payment date.
✓ After this period expires, the customer may not submit a new voluntary cancellation or refund request for the same payment, without prejudice to statutory rights that cannot be waived where a proven defect, deficiency, or non-conformity exists.
✓ If the request is submitted within the period, admin may complete the review and implement the decision after the fourteen days have expired.

How to submit a request

✓ The customer submits one review request only per payment through the customer account and provides an issue description and reason.
✓ A supporting document or image may be attached. Passwords, payment-card details, and verification codes must not be submitted.
✓ The customer does not choose the refund or compensation amount; admin determines the decision and amount after reviewing the request, invoice, and service record.
✓ A new request cannot be created for the same payment after the first request is submitted. Appeals or additional information must be handled through the same request or the complaints channels.

Admin review and decisions

✓ Admin may request additional information or documents, which the customer must provide through the account before a financial decision is made.
✓ After review, the decision may be rejection, a full refund, or partial compensation while the service continues.
✓ A request may be rejected if it is late, incomplete, insufficiently supported, or contrary to the published terms and policies.

Full refund

✓ When a full refund is approved, the full remaining refundable balance is returned. Refund tax is calculated automatically from the service value under the original invoice, and an internal credit note is issued.
✓ A full refund stops the service linked to the payment if no other paid and active subscription cycle exists.

Partial compensation while service continues

✓ Admin may grant partial financial compensation for a limited issue, such as a material temporary outage, delay, or partial shortfall in an agreed service, while the subscription remains active.
✓ Admin sets the service amount being compensated, and the system automatically calculates the refunded tax and total; the customer does not choose the amount.
✓ Partial compensation does not cancel the package, shorten its term, or change its expiry date unless a separate written decision expressly states otherwise.

Refund method and timing

✓ Approved amounts are processed through the available payment method or payment provider where possible. Posting time may vary by payment provider or bank.
✓ The request status, admin decision, and completed amounts are displayed in the customer account.

Official contact details

✓ Company: VersaPoint ERP.
✓ Email: info@commeit.com.
✓ Phone: (+20) 01508993033.
✓ Address: 20أ عمارات العبور، القاهرة، مصر.

Service delivery

✓ After successful payment and account verification, customer accounts are prepared and activated electronically.
✓ The paid subscription term starts on the actual delivery and activation date, not the payment date, and the expiry date is calculated from activation.
✓ Access details are sent through the registered email address.
✓ Service activation or sending demo/access details is usually completed within 24 hours and may take up to 48 hours.

Delivery issues

✓ If you do not receive your account details within 48 hours from payment or demo request confirmation, please contact us using the contact details shown on this page.

Service availability

✓ Access to the service requires an internet connection and a supported web browser.
✓ Commeit Solutions is not responsible for delays caused by internet service providers or external third parties.

Official contact details

✓ Company: VersaPoint ERP.
✓ Email: info@commeit.com.
✓ Phone: (+20) 01508993033.
✓ Address: 20أ عمارات العبور، القاهرة، مصر.

Location-based pricing

✓ Customers inside Egypt see prices and pay in EGP.
✓ Customers outside Egypt see prices and pay in USD.

Discounts and taxes

✓ When a discount applies to a subscription, renewal, or upgrade, the customer sees the discount name, percentage, and value.
✓ The price before discount, tax value, applied discount, and final total are shown before payment.

Checkout page

✓ Before payment, the checkout page displays the essential policy links: terms and conditions, privacy policy, refund policy, and shipping/delivery policy.
✓ The customer must accept the policies before completing a subscription, renewal, upgrade, or payment.

Platform ownership

✓ The platform, software, code, designs, databases, templates, reports, trademarks, and related materials remain the property of Commeit Solutions or its licensors.
✓ A subscription or payment does not transfer intellectual property ownership to the customer.

License to use

✓ The customer receives a limited, non-exclusive, non-transferable license to use the service during the subscription term for internal business purposes only.
✓ The license ends when the subscription or account is terminated, while provisions intended to survive termination remain effective.

Prohibited actions

✓ Users may not copy, resell, rent, sublicense, or make the platform available to third parties without written approval.
✓ Reverse engineering, decompiling, attempting to extract source code, or bypassing technical safeguards is prohibited.
✓ Removing trademarks or proprietary notices from the platform or its materials is prohibited.

Customer data and content

✓ The customer retains rights in data and content submitted to the platform and grants the company the permissions needed to process it to provide, operate, and secure the service.
✓ The customer is responsible for having the required rights and permissions for data and content uploaded or processed through the service.

Reporting and enforcement

✓ Suspected unauthorized use or copying may be reported through the official contact details with a clear description and available evidence.
✓ The company reserves the right to take appropriate technical, contractual, and legal action, including seeking to stop infringement and claim damages, to the extent permitted by law.

Official contact details

✓ Company: VersaPoint ERP.
✓ Email: info@commeit.com.
✓ Phone: (+20) 01508993033.
✓ Address: 20أ عمارات العبور، القاهرة، مصر.

Prohibited conduct

✓ Using the platform for unlawful, fraudulent activity or activity that infringes third-party rights.
✓ Attempting to access accounts, data, or systems without authorization.
✓ Uploading or distributing malware, harmful files, or instructions intended to disrupt the service.
✓ Conducting security testing, vulnerability scanning, or bypassing restrictions without prior written permission.
✓ Generating excessive automated load or extracting data in a way that affects the platform or other users.

Account responsibility

✓ The account owner is responsible for activity conducted through the account and its authorized users.
✓ The company must be notified promptly if account compromise or misuse of credentials is suspected.

Investigation and evidence preservation

✓ The company may review technical logs to the extent necessary to investigate misuse and protect the platform and users.
✓ Records and evidence related to a violation may be preserved for an appropriate period in accordance with legal and contractual requirements.

Actions against violations

✓ Actions may include a warning, feature restrictions, account suspension, or service termination depending on the nature and severity of the violation.
✓ Relevant authorities may be notified where criminal conduct is suspected or where legally required.
✓ The company reserves the right to pursue appropriate civil or criminal action and seek damages or legal costs to the extent permitted by law.

Official contact details

✓ Company: VersaPoint ERP.
✓ Email: info@commeit.com.
✓ Phone: (+20) 01508993033.
✓ Address: 20أ عمارات العبور، القاهرة، مصر.

Grounds for suspension or termination

✓ Failure to pay due fees or continued payment failure after any announced grace period.
✓ Violation of the terms or policies, or unlawful or harmful use of the platform.
✓ Putting platform security, user data, or service stability at risk.
✓ Providing materially inaccurate information or abusing demo accounts.

Notice and immediate action

✓ Where appropriate and practical, the company will attempt to notify the customer and request remediation.
✓ Immediate action may be taken without prior notice where there is a security risk, unlawful activity, or potential harm to the platform or third parties.

Consequences of termination

✓ Access to the platform and paid features ends when termination takes effect.
✓ Outstanding payment obligations and provisions relating to ownership, confidentiality, liability, and disputes survive as appropriate.

Data export and deletion

✓ A limited period may be provided to export data after subscription end unless prevented by security or legal reasons.
✓ After the announced retention period, data may be deleted or made unrecoverable, subject to backups and legal obligations.

Official contact details

✓ Company: VersaPoint ERP.
✓ Email: info@commeit.com.
✓ Phone: (+20) 01508993033.
✓ Address: 20أ عمارات العبور، القاهرة، مصر.

Governing law

✓ Unless a written agreement states otherwise, these terms and policies are governed by the laws of the Arab Republic of Egypt.
✓ This provision does not limit mandatory consumer or data-subject rights under applicable law.

Amicable resolution

✓ The affected party is encouraged to submit dispute details and available evidence through the official contact channels before commencing court proceedings.
✓ The company will seek to review and respond within a reasonable period based on the nature and complexity of the dispute.

Jurisdiction

✓ If an amicable resolution cannot be reached, disputes will be submitted to the competent courts under applicable law unless a valid written agreement provides another mechanism.

Urgent relief and violations

✓ The company may seek urgent or injunctive relief to stop a security breach, intellectual property infringement, or threat to the platform.
✓ The amicable-resolution process does not prevent either party from reporting suspected criminal activity to the relevant authorities.

Official contact details

✓ Company: VersaPoint ERP.
✓ Email: info@commeit.com.
✓ Phone: (+20) 01508993033.
✓ Address: 20أ عمارات العبور، القاهرة، مصر.

Customer data ownership

✓ The customer retains rights in data entered or created through the account.
✓ The customer is responsible for data accuracy, lawful collection and use, and obtaining required permissions.

Processing purposes

✓ The company processes data to provide, operate, and secure the service, process payments, provide support and backups, and meet legal obligations.
✓ Customer data is not used for purposes incompatible with service delivery without a lawful basis or consent where required.

Export and portability

✓ The platform may allow data or report export in formats available in the system, depending on the plan and feature.
✓ Customers are encouraged to download required copies before subscription expiry or account closure.

Retention and deletion

✓ Data is retained while the account is active and for the necessary period afterward under the contract, legal notices, and operational requirements.
✓ Certain records may be retained longer for legal, accounting, security, or dispute-resolution purposes.
✓ After the retention period, data is deleted, anonymized, or made reasonably unrecoverable.

Service providers and security incidents

✓ Trusted hosting, payment, and communication providers may process the minimum data needed to provide the service.
✓ The company handles security incidents using its technical and organizational procedures and provides required notifications where applicable.

Official contact details

✓ Company: VersaPoint ERP.
✓ Email: info@commeit.com.
✓ Phone: (+20) 01508993033.
✓ Address: 20أ عمارات العبور، القاهرة، مصر.

Essential cookies

✓ These cookies support login, security, session management, and essential features; the service may not work correctly without them.

Preference and analytics cookies

✓ They may be used to save language and preferences, understand website usage, and improve performance.
✓ Non-essential cookies are used according to consent settings and applicable legal requirements.

Third-party technologies

✓ Payment, map, or analytics providers may use their own cookies under their policies.

Managing preferences

✓ Users can manage cookies through browser settings or an available consent tool.
✓ Disabling essential cookies may prevent some website or account functions from working.

Official contact details

✓ Company: VersaPoint ERP.
✓ Email: info@commeit.com.
✓ Phone: (+20) 01508993033.
✓ Address: 20أ عمارات العبور، القاهرة، مصر.

Subscription start

✓ After successful payment and order verification, the subscription term starts on the actual ERP delivery and activation date, not the payment date.
✓ The subscription term, currency, taxes, discounts, and final total are displayed before payment.

Renewal

✓ Subscriptions do not renew automatically, and renewal fees are charged only when the customer submits a renewal request and completes payment.
✓ If payment is not completed, no automatic charge is made; a new payment attempt or grace period may be available before service restriction.

Upgrade

✓ Price differences, taxes, and remaining credit are handled according to the rules shown when the plan change is made.
✓ A paid upgrade starts at the next accounting-month billing boundary and is not applied immediately during the current month.

Cancellation

✓ There is no automatic renewal to cancel; the customer may simply choose not to submit a new renewal request.
✓ Any refundable amounts are governed by the refund policy and the usage and payment status.

Official contact details

✓ Company: VersaPoint ERP.
✓ Email: info@commeit.com.
✓ Phone: (+20) 01508993033.
✓ Address: 20أ عمارات العبور، القاهرة، مصر.

Service availability

✓ The company aims to provide a stable service but does not guarantee that it will be free from all interruptions or errors.
✓ Any specific service-level commitment may vary by plan or written customer agreement.

Maintenance and updates

✓ Planned maintenance or security and feature updates may temporarily affect some services.
✓ The company will try to give advance notice of significant planned maintenance where practical.

Support and priority

✓ Support requests are prioritized based on impact, severity, and workarounds and are handled through the announced channels and support hours.
✓ Additional support levels or different response times may be available under certain plans or agreements.

Backup and recovery

✓ The company applies backup and recovery procedures appropriate to the service, but this does not replace the customer keeping required copies.
✓ Restoration of a particular point in time or record depends on the backup cycle, data status, and technical feasibility.

Official contact details

✓ Company: VersaPoint ERP.
✓ Email: info@commeit.com.
✓ Phone: (+20) 01508993033.
✓ Address: 20أ عمارات العبور، القاهرة، مصر.

Service providers

✓ The platform may rely on hosting, payment, email, messaging, map, and analytics providers.
✓ Use of third-party services may be subject to their terms and policies where applicable.

Necessary data sharing

✓ Only the minimum data needed to perform the requested function, such as payment, messaging, or maps, is shared.

Outages and changes

✓ The company does not control all third-party outages or changes, which may affect some integrations.
✓ An external integration may be modified, replaced, or discontinued if its interfaces, terms, or security requirements change.

Customer responsibility

✓ The customer is responsible for configuring third-party accounts and protecting integration keys and credentials provided to the customer.

Official contact details

✓ Company: VersaPoint ERP.
✓ Email: info@commeit.com.
✓ Phone: (+20) 01508993033.
✓ Address: 20أ عمارات العبور، القاهرة، مصر.

Submitting a complaint

✓ A complaint should include the account holder name, contact method, issue description, order or payment reference where available, and supporting evidence.
✓ Do not include passwords, full payment-card details, or verification codes in a complaint.

Review and response

✓ The complaint is reviewed according to its nature and priority, and additional information may be requested.
✓ The company seeks to provide a clear response within a reasonable period, without guaranteeing a fixed timeframe unless a contract states otherwise.

Appealing a decision

✓ A decision relating to account suspension or refund rejection may be appealed with reasons and supporting documents.

Formal notices

✓ Legal notices should be sent through the published official email or address and clearly identify the sender, subject, and requested action.
✓ Published contact details may be updated, and the latest details shown on the website should be used.

Official contact details

✓ Company: VersaPoint ERP.
✓ Email: info@commeit.com.
✓ Phone: (+20) 01508993033.
✓ Address: 20أ عمارات العبور، القاهرة، مصر.

Official contact details

✓ Company: VersaPoint ERP.
✓ Email: info@commeit.com.
✓ Phone: (+20) 01508993033.
✓ Address: 20أ عمارات العبور، القاهرة، مصر.