Service level and support

Service availability

• ✓ The company aims to provide a stable service but does not guarantee that it will be free from all interruptions or errors.
• ✓ Any specific service-level commitment may vary by plan or written customer agreement.

Maintenance and updates

• ✓ Planned maintenance or security and feature updates may temporarily affect some services.
• ✓ The company will try to give advance notice of significant planned maintenance where practical.

Support and priority

• ✓ Support requests are prioritized based on impact, severity, and workarounds and are handled through the announced channels and support hours.
• ✓ Additional support levels or different response times may be available under certain plans or agreements.

Backup and recovery

• ✓ The company applies backup and recovery procedures appropriate to the service, but this does not replace the customer keeping required copies.
• ✓ Restoration of a particular point in time or record depends on the backup cycle, data status, and technical feasibility.

Official contact details

• ✓ Company: VersaPoint ERP.
• ✓ Email: info@commeit.com.
• ✓ Phone: (+20) 01508993033.
• ✓ Address: 20أ عمارات العبور، القاهرة، مصر.