Complaints and legal notices

Submitting a complaint

• ✓ A complaint should include the account holder name, contact method, issue description, order or payment reference where available, and supporting evidence.
• ✓ Do not include passwords, full payment-card details, or verification codes in a complaint.

Review and response

• ✓ The complaint is reviewed according to its nature and priority, and additional information may be requested.
• ✓ The company seeks to provide a clear response within a reasonable period, without guaranteeing a fixed timeframe unless a contract states otherwise.

Appealing a decision

• ✓ A decision relating to account suspension or refund rejection may be appealed with reasons and supporting documents.

Formal notices

• ✓ Legal notices should be sent through the published official email or address and clearly identify the sender, subject, and requested action.
• ✓ Published contact details may be updated, and the latest details shown on the website should be used.

Official contact details

• ✓ Company: VersaPoint ERP.
• ✓ Email: info@commeit.com.
• ✓ Phone: (+20) 01508993033.
• ✓ Address: 20أ عمارات العبور، القاهرة، مصر.